Warranty

At LoomLuna, we take pride in the quality of our craftsmanship and the materials used in each of our custom-made curtains. Our goal is to ensure that every product you receive meets the highest standards of design, function, and durability.

1. Warranty Coverage

We offer a one-year limited warranty from the date of delivery against manufacturing defects in materials or workmanship. This warranty applies to all curtains, blinds, and drapery products purchased directly from LoomLuna.

Covered issues include:

  • Faulty stitching or seams.

  • Fabric flaws present before initial use.

  • Broken or defective hooks, grommets, or hanging components.

  • Track or hardware malfunction due to manufacturing error.

During the warranty period, we will repair or replace the defective item at no additional cost.

2. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear over time.

  • Fading, discoloration, or fabric softening caused by prolonged sunlight, humidity, or washing.

  • Damage caused by improper installation, cleaning, or misuse.

  • Alterations or repairs made by any third party.

  • Damage caused by pets, water, insects, or external impact.

  • Incorrect measurements provided by the customer for custom orders.

đź’ˇ Please note: Natural variations in fabric texture, weave, or color are inherent to textile production and are not considered manufacturing defects.

3. Warranty Claim Procedure

If you believe your product is eligible for warranty service, please follow these steps:

  1. Contact us at services@loomluna.com within the warranty period.

  2. Include your order number, photos or videos of the defect, and a brief description of the issue.

  3. Our quality control team will review the case within 3–5 business days.

  4. If approved, we will arrange for repair or replacement depending on the nature of the issue.

4. Limitations of Liability

  • The maximum liability under this warranty is limited to the original purchase price of the product.

  • LoomLuna is not responsible for indirect or consequential damages (such as installation costs or third-party service fees).

  • This warranty is non-transferable and applies only to the original purchaser.

5. Helpful Care Tips

To extend the life of your curtains and maintain warranty coverage:

  • Follow all care and cleaning instructions provided with your product.

  • Avoid long-term exposure to harsh direct sunlight without proper lining or UV protection.

  • Use gentle detergents and avoid harsh chemicals when cleaning.

6. Contact Us

For any warranty inquiries or assistance, please contact our support team: 📩 Email: services@loomluna.com 🕓 Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

Frequently asked questions