Shipping Policy

At LoomLuna, we take pride in our efficient shipping service and strive to ensure a seamless shopping experience for every customer. From our dedicated workshop to your doorstep, we manage every detail with care.

1. Delivery Time

Since our custom items (including curtains, drapes, blinds, shades, and hardware) are crafted specifically to your unique requirements, delivery consists of two phases: Processing Time (crafting your custom items) and Shipping Time (transit to your door).

Phase Ordinary Days Holiday Season
Processing Time 7-10 Business Days 13-35 Business Days
Shipping Time 7-10 Business Days 7-10 Business Days
Total Estimated Time 14-20 Business Days 20-45 Business Days

  • Standard Items: Hardware such as rods and wands typically ship earlier than customized drapes.

  • Shipping Region: We currently provide shipping services within the United States. Please note that certain remote areas or restricted locations may have limited service.

  • Notification: Please pay close attention to your shipping notification email for live updates.

2. Shipping Fees

Our shipping rates are based on your order value (calculated after discounts, excluding taxes):

Curtains, Blinds, Shades & Hardware

  • Orders up to $199: $23.00 Standard Shipping

  • Orders over $199.01: FREE Standard Shipping

  • Express Shipping: $129.00

    (Note: Express is not available for all products; please contact customer service for special requests.)

Fabric Swatches

  • Price: $4.99 per set

  • Shipping: FREE SHIPPING on all swatch orders.

3. Tracking Your Shipment

Once your package departs our facility, we will email you the tracking information (carrier and tracking number).

  • Direct Track: Click the "Track Order" link in your email or visit our website’s dedicated [Track Order] page for live updates.

  • Carrier Site: You can also visit the official FedEx, UPS, or DHL websites and enter your tracking number to monitor your package in real-time.

4. Damage or Lost Packages

We meticulously inspect all products to prevent issues, but damage or loss may occasionally happen during transit. If your order is damaged or lost, please contact us directly so we can resolve the issue for you.

  1. Document the Issue: Take a picture showing the damage or describe the loss in detail.

  2. Contact Us Immediately: Email services@loomluna.com with your order number and the relevant photos.

Our Commitment: Once we verify the issue, our team will handle the claim with the carrier on your behalf and assist in locating your package or arranging a free remake of your items as quickly as possible.

5. Additional Needs

For any personal shipping requests—including expediting, change of address, or reporting delivery issues—please reach out to our support team:

📩 Email: services@loomluna.com

Frequently asked questions