Privacy Policy

At LoomLuna, we take your privacy seriously. This privacy statement explains how LoomLuna (collectively, “we,” “us,” or “our”) collects, uses, shares, and processes your information.

1. Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. It also includes anonymous data linked to such information. It does not include data that has been irreversibly anonymized or aggregated.

2. Promoting Safety and Security

We abide by the principles of legality and transparency. We use personal data to help verify accounts and user activity, monitor fraud, and investigate suspicious or potentially illegal activity. This processing is based on our legitimate interest in ensuring the safety of our products and services.

3. What Personal Data We Collect

Data you provide: We collect data when you use our services, such as creating an account, contacting us, or participating in surveys. If you make a purchase, we collect payment data (card numbers), billing/shipping details, and contact information.
Data about use of our services: When you visit our website, we may collect device-specific information (IP address, operating system, browser type, unique identifiers) and approximate location data to improve our service.

4. How We Use Your Personal Data

Product Improvement: For data analysis, research, and audits to develop our advertising and services.
Communication: With your prior consent, we may send marketing communications, account updates, or policy changes. You may opt-out at any time.
Personalization: To tailor your experience on our site and determine the effectiveness of our promotional campaigns.

5. Cookies

We use cookies (small pieces of text) and similar technologies to provide, protect, and improve our products. This includes personalizing content, measuring advertisements, and understanding user behavior. You can manage cookie settings in your browser.

6. Disclosure of Personal Data

We share certain data with strategic partners that help us market to customers or provide services. Data will only be shared to improve our products and advertising; it will not be shared with third parties for their own marketing purposes without your express consent.

7. Data Storage, Transfer, and Legal Compliance

Legal Obligations: We may disclose data to fulfill legal obligations under the laws of the EEA or your country of residence.
Business Transfers: In the event of a merger, reorganization, or sale, we may transfer personal data to the relevant third party.
Security: We may disclose data if necessary for national security, law enforcement, or other issues of public importance.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect data from children under 16. If we learn we have collected such data, we will delete it immediately.

9. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to further processing or request your data in a structured format. We will respond to your requests within 30 days.

10. Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their policies before proceeding.

11. Data Security and Retention

We use reasonable technical and administrative measures to prevent unauthorized access. We retain your data only as long as necessary to fulfill the purposes outlined in this statement, unless a longer period is required by law.