Track Orders

Track your order

Contact Customer Service:
If you have any questions about your order status or need assistance, please contact our customer services team: services@loomluna.com

Frequently Asked Questions:
Q: Where can l find my order number?
A: Your order number can typically be found in your order confirmation email or account.

Frequently asked questions
When will tracking become available?

Tracking becomes available after the carrier accepts the completed shipment.
Why does tracking show no movement?

Carriers may take time to scan a new shipment. Check again later and contact us if the delay continues.
Can I change the delivery address after shipment?

Address changes are not guaranteed after dispatch. Contact the carrier and LoomLuna immediately.
What if tracking says delivered but I cannot find the parcel?

Check the delivery area, household members, neighbors, and carrier proof of delivery before contacting us.
What information is needed for tracking support?

Provide your order number, email address, shipping postcode, and tracking number.